1. How can I book a tour?
Booking a tour is easy! You can book directly through our website, call us at [coming soon], or email us at localexperiencespt@gmail.com. After booking, you will receive a confirmation email with all the necessary details.
2. What is your cancellation policy?
You can cancel your tour up to 48 hours before the scheduled departure time for a full refund. Cancellations made within 48 hours of the tour will not be refunded. If you need to cancel or reschedule, please contact us as soon as possible.
3. What should I wear for the tour?
We recommend wearing comfortable clothing and footwear suitable for walking. For the Douro Valley Wine Tour, we suggest bringing a hat, sunscreen, and sunglasses, especially during the warmer months. The weather can be cooler in the morning and evening, so bringing a light jacket is also a good idea.
4. Do you accommodate food restrictions or allergies?
Yes, we strive to accommodate all dietary restrictions and allergies. Please inform us of any specific needs when booking your tour, and we will do our best to provide appropriate meal options.
5. What happens if I arrive late at the pick-up point?
We understand that delays can happen. If you are running late, please contact us immediately at [coming soon]. We will try our best to accommodate you; however, in some cases, we may need to proceed with the tour to avoid delays for other guests.
6. Is transportation included in the tours?
Yes, all our tours include transportation to and from the designated pick-up points in comfortable, air-conditioned vehicles. You can find the pick-up locations and times on your booking confirmation.
7. What should I bring with me on the tour?
We recommend bringing a valid ID, comfortable shoes, a camera to capture beautiful moments, and some cash or a credit card for any additional purchases. If you're joining the Douro Valley Wine Tour, you might also want to bring a reusable water bottle.
8. Are the tours suitable for children and people with limited mobility?
Yes, many of our tours are family-friendly and can accommodate people with limited mobility. However, certain tours, such as those involving extensive walking or specific locations, may be less suitable.
For children under 7 years of age, a special car seat is required by law. Please let us know in your reservation details if you will be traveling with young children so we can make the necessary arrangements.
9. What if the weather is bad on the day of the tour?
Most of our tours run rain or shine, but in cases of severe weather conditions that might affect safety, we may need to cancel or reschedule the tour. We will notify you as soon as possible in such situations and offer a full refund or the option to reschedule.